Order Processing and Shipping Information

Order Processing Time

Please allow 3–5 business days for order processing and production before your order is shipped.

Shipping Time

• U.S. Orders: Shipped via USPS and FedEx, with an average transit time of 15–20 business days.

• International Orders: Shipping times may vary between 15–30 business days, depending on the fulfillment center and destination.

Shipping Delays

Please be aware that shipping delays may occur due to factors beyond our control, such as natural disasters, holidays, severe weather conditions, high shipping volumes, customs processing, or other unforeseen circumstances.

While we strive to ensure timely deliveries, unexpected delays can occasionally occur.

Tracking Information

All orders come with tracking information.

Once your order ships, you will receive tracking details by email. If you need assistance with tracking your order, please contact us at support@originvital.com.

Order Cancellations

You may cancel your order within 24 hours of placing the order without penalty.

To request a cancellation, please email us at support@originvital.com with the subject line:

CANCEL MY ORDER

Cancellation requests received after 24 hours may not be accepted if the order has already entered processing or fulfillment.

Incorrect Address

If you have entered an incorrect shipping address, please contact us as soon as possible at support@originvital.com.

We may be able to correct the address within 24 hours of placing the order, provided the order has not already been processed or shipped.

Once an order has shipped, we are unable to make address changes.

Delivery Attempts

Delivery carriers typically make multiple delivery attempts before returning an undelivered package to the sender.

The number of delivery attempts may vary depending on the carrier and destination.

Damaged Items

If your order arrives damaged, please contact us at support@originvital.com as soon as possible.

Please include:

• Your order number

• A clear description of the damage

• Photos showing the damaged product and packaging

After reviewing the information, we will determine the appropriate resolution and, where applicable, arrange a replacement at no additional cost.

Customer Support

If you have any questions or concerns regarding your order, shipping, or delivery, please contact us at:

Email: support@originvital.com

Our team aims to respond to customer inquiries within 24 hours during business days.

Thank you for your patience and understanding regarding processing times, shipping times, and potential delivery delays.

Originvital Support